Troubleshooting Entry Barriers in Real-Time

Segment 4: Troubleshooting Entry Barriers in Real-Time

Purpose

This page supports learners participating in Module 3, Segment 4 of the Digital Documentation Fundamentals course. The goal is to identify and correct common documentation entry barriers using real-time scenarios and contribute collaborative solutions.

Learning Goals

• Recognize signs of untimely or incomplete documentation
• Practice troubleshooting digital documentation issues
• Contribute to collaborative knowledge building by sharing tested solutions

Step 1: Explore Through Simulation

Use the WiseCare Companion chatbot to simulate common documentation problems. Try prompts such as:

• "Simulate a documentation error and help me correct it step-by-step."
• "What are typical problems with digital documentation and how can I resolve them?"
• "Give me a step-by-step approach to fixing real-time entry issues."

Document your conversation highlights and proposed solutions.

Step 2: Contribute to the Wiki

1. Scroll to the **Collaborative Troubleshooting Section** below. 2. Click **Edit** to add your contribution. 3. Include:

  * A short title for the issue you explored
  * A 1–2 sentence description of the problem
  * Your proposed solution, drawn from your chatbot conversation
  * Optional: Any real-world context or notes from your practice

Step 3: Submit Evidence

Record your contribution by:

• Taking a screenshot of your chatbot conversation
• Linking or referencing your wiki edit
• Uploading both to your **Portfolio Document Companion (Google Form)**

Collaborative Troubleshooting Section

Example: Missed Evening Med Pass

• • Problem:** Medication documentation was delayed due to shift overlap and incomplete handoff.
  • Solution:** Implement a standardized digital checklist reviewed at each shift change to ensure no entries are missed.